Privacy Policy

This Privacy Policy explains how FocusFrame Studio processes personal data when visitors use the website, make an inquiry, book photography services, review proofs, or receive edited files. It applies to the website and to related service communications for product photography for small brands.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Your Rights

Depending on your location and the circumstances, you may have rights to access, correct, delete, or object to certain processing of your personal data, and to request restriction where applicable. You may also be able to request a copy of the data we hold about you or ask us to update incomplete information.

Available rights may vary based on the nature of the data and applicable law.

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or interaction involved. We may ask for information needed to verify your identity and locate the relevant records. If a request cannot be fully granted, we will explain the reason where required by law.

Requests are reviewed against identity and record-matching checks before any action is taken.

Data Retention

We keep personal data only for as long as needed to manage inquiries, complete projects, maintain business records, meet legal obligations, and resolve disputes. When data is no longer required, we delete it or anonymize it where practical. Some records may be retained for a longer period if law, tax, accounting, or security needs require it.

Retention periods depend on the type of record and the reason it was collected.

Policy Changes

The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we may provide a more visible notice through the website or by direct communication tied to an active project or account.

We may revise this notice when our practices, services, or legal obligations change.

Contact Information

Privacy email

[email protected]

Privacy phone

+687 75.20.79

Mailing address

Rue du Vallon Dore Mont-Dore, Province Sud

Privacy contact

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess project scope, prepare quotes and delivery plans, schedule sessions, confirm shot lists and approvals, carry out photography work, manage proof review and file delivery, process payments, maintain records, secure our systems, and meet legal or accounting obligations. We may also use limited technical data to operate the website and understand basic usage patterns.

Processing is limited to the operational needs of the studio and the website.

02 · Sharing

Service Providers

We may share personal data with operational partners that help us run the website, manage communications, process payments, host galleries, store files, or support administrative tasks. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosure

We may disclose personal data when required to comply with law, lawful requests, court orders, or similar legal process. We may also share information where needed to establish, exercise, or defend legal claims, protect our rights, or address security or fraud concerns.

Legal disclosures are limited to what is necessary for compliance or protection of rights.

Data We Collect

We may collect identification and contact details, inquiry content, booking and planning information, project details such as product counts, shot lists, style references, delivery preferences, payment-related records, communication history, and technical data such as device and browser information. We also process information generated during proof review and file delivery, including selections, comments, and access activity.

The categories collected depend on whether a visitor makes an inquiry, books a session, or reviews delivered files.

How We Collect Data

We receive data from contact forms, email, phone calls, planning calls, booking discussions, proof gallery interactions, and payment or delivery steps. We may also collect limited technical data automatically from the website, including log data, cookie data, and similar usage records.

Some information is provided directly, while other information is created through normal website and service use.

Cookies We Use

We may use essential cookies to support site operation, session cookies to maintain form or gallery activity, and preference or analytics cookies to understand basic site performance and user settings. Cookie categories may differ depending on the pages visited and the features used.

Cookie use is kept to standard website functions and basic measurement where enabled.

Cookie Controls

You can usually control cookies through your browser settings and, where available, on-site preference tools. Blocking certain cookies may affect form submission, session continuity, or gallery access. We do not rely on cookie settings to override legal or operational requirements for essential site functions.

Browser settings can limit non-essential cookies, although some site functions may be affected.